Refund policy

You pay €5 to hold your seat at a Brightly event. This page explains what happens if your plans change, or ours do.

If you cancel

• At least three days before the event: write to info@brightlyagency.com or call +371 25 741 869 and we will move you to another date or refund you.
• Less than three days before the event: by then we have booked the table and built the group around you, so we cannot refund or move your seat.
• Something happens on the day? Call us on +371 25 741 869. We are people.

If we cancel or change the event

If we cancel the event and cannot offer you a suitable alternative, we refund your €5 in full. If we move it to a date or time that does not work for you, you can choose another Brightly event or a full refund.

Right of withdrawal

A seat at a Brightly event is a leisure service on a specific date, so the 14 day right of withdrawal for distance contracts does not apply (Cabinet of Ministers Regulation No. 255 of 20 May 2014, subparagraph 22.12). This does not affect any of your other rights under Latvian law.

How refunds are paid

Refunds go back to the card or wallet you paid with. Your bank may take a few working days to show it.

Passing your seat to someone else

Your answers help us build the table, so if you want to give your seat to someone else, write to us first. We will try to make it work but cannot promise.

Food and drinks

Food and drinks are paid directly to the venue, so anything you order there is between you and the venue.

Full details are in our Terms of Service.